Terms & Privacy
Privacy
Ensuring the privacy and security of your personal information is very important to us. Zuahaza will not share or sell your personal information to a third party aside from order processing [i.e. shipping & payment]. We aim to provide a seamless & enjoyable shopping experience for our valued customers.
Information Zuahaza Collects:
We collect information from you when you visit our site, register an account, complete an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, date of birth, or credit card information. You may, however, visit this site anonymously.
Uses of Information:
Any of the information we collect from you may be used in one of the following ways:
1) To improve customer service
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Unless you decide to opt-in to our promotional newsletter lists.
If you opt-in, we may use this information to notify you of any Zuahaza updates, new inventory, or promotions. If you don’t wish to receive these newsletters or updates then simply use the “UNSUBSCRIBE” feature in the footer of the email.
2) To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Your Information:
Zuahaza implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All credit cards used for product orders are processed securely through Squarespace, all credit cards used for donations are processed through Stripe. Zuahaza offers the use of a secure server.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems. All parties are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. You may edit or deactivate your customer account at any time.
Cookies:
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Sharing of Information:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your California Privacy Rights:
Because we value your privacy it has taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Zuahaza therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of this Site may make any changes to their information at any time by logging into their control panel and going to the ‘My Account’ page.
Questions?
Please feel free to email questions to info@zuahaza.com
Terms:
This website is owned and operated by Zuahaza, LLC. By using the site, you acknowledge and agree to these terms and conditions set forth by Zuahaza,LLC. Zuahaza,LLC, reserves the right to amend, change or modify these Terms and Conditions at any time, with or without notice to you. By using the Site after Zuahaza posts any such changes, you hereby agree to such modified terms. If you do not agree to any of these Terms or Conditions or any changes made by ZUAHAZA,LLC, hereafter, you may simply exit the Site.
Content Disclaimer
The content that appears on the site is for informational purposes only. Zuahaza does its best to ensure that the information posted on the site [including product, availability, etc] is timely and accurate; however, errors do appear from time to time. Zuahaza has the right to refuse any orders affected by any typographical errors that result in incorrect pricing or false information being posted on the website.
Product Disclaimer
Zuahaza attempts to display all of its products & colors as accurately as possible. Zuahaza cannot guarantee that the colors represented or shown on the website exactly matches the actual product.
Please note that because our products are made by hand from there are imperfections which we consider part of their beauty and charm.
Although Zuahaza makes every effort to keep sufficient stock of items listed, occasionally Zuahaza sells out of certain products. If Zuahaza is out of stock on an item you have ordered, the Customer Service Team will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.
Website Use
Your use of the Site is pursuant to a single-copy revocable license granted to you. As a condition of your use of the Site, you warrant to Zuahaza that you will not use this Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. All other rights, including all rights of ownership, are reserved by Zuahaza. This means that you may access the Site using a browser and you may download one copy of the Site Content on a single computer for your own personal and non-commercial internal use. You shall not: (a) modify the Site Content, in whole or in part; (b) use the Site Content, in whole or in part, for any commercial purpose or public display, performance, sale, or rental; (c) de-compile, reverse engineer, or disassemble software materials; (d) remove any copyright notice or other proprietary notices from the Site Content; or (e) assign, transfer or export, or attempt to assign, transfer or export, the Site Content, in whole or in part, to another person. You agree to prevent any unauthorized copying of the Site Content.
Zuahaza prohibits the use of:
Offensive language
Sexually explicit material
Misrepresentation of self or others
Copyright, trademark, or patent infringement
Anything else deemed objectionable under Zuahaza discretion
Liability
Zuahaza is not responsible for any liabilities incurred through the use of or lack of ability to use the Site. By using the Site the user agrees that all liability and responsibility falls to that user. Zuahaza has provided information on the Site as accurately as possible. Zuahaza will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on Zuahaza's part, Zuahaza cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site. For additional steps Zuahaza takes to protect your credit card information, please see the “Privacy” section above.
Copyright
Copyright and Intellectual Property of this Site are owned by Zuahaza. All trademarks, service marks and photography are the property of Zuahaza. No use of these may be made without prior written consent. Zuahaza understands however that its images may be used on personal blogs as long as credit is given to Zuahazal with a link to the blog or website.
Termination
Zuahaza has the right to terminate any customer account at any time for any reason. Zuahaza may also refuse an order at any time for any reason.
Communication
Zuahaza may contact you via electronic mail, U.S. mail, or telephone (if applicable) in the event that it needs to contact you for any reason.
Links
Zuahaza's web site contains links to third party web sites. Zuahaza does not control the content of these web sites. Unless specifically stated on this web site to the contrary, Zuahaza is not affiliated with these third parties and does not endorse or sponsor their web sites, products or services.
Competitions
Zuahaza runs contests on its Site/blog in which it may ask for subscription email information and membership. The terms and conditions of each promotion is at the discretion of Zuahaza and are subject to change.
Contact
If you come across any infringement of these terms please notify info@zuahaza.com
Authorized Resale Policy
Zuahaza LLC (the “Brand Owner”) hereby adopts this Resale Policy (this “Policy”) and requires that each person, firm or entity (as applicable, a “Reseller”) that purchases Brand Owner’s products (the “Products”) for resale or other distribution agree to comply with this Policy.
Any Reseller that fails to comply with this Policy will be deemed an unauthorized reseller of the Products, and as such, shall have no right to: (i) sell the Products, (ii) use Brand Owner’s intellectual property, including any of its trademarks or copyrights, or (iii) offer Brand Owner’s consumer warranty applicable to any of the Products.
1. Applicability. This Policy applies to all resales of the Products. Regardless as to where the Products were acquired, either directly from the Brand Owner, through an authorized distributor, or some other procurement method, a Reseller must comply with the terms of this Policy.
2. Sales to End Users Only. Unless otherwise agreed with Brand Owner in writing, Reseller may only purchase Products for resale to consumers and end user customers, and Reseller may not resell Products to other Resellers, distributors or for further distribution in any manner.
3. No Sales on Online Marketplaces. Without the Brand Owner’s express written consent, Reseller may not advertise or sell the Products online on any e-commerce platform, specifically including, but not limited to, Amazon, eBay and Walmart. Reseller may sell Products on its own website.
4. Handling and Storage. Reseller agrees to handle and store the Products in a safe manner and in compliance with Brand Owner’s storage and handling guidelines. Reseller will ensure that any Products it purchased are stored in secure, climate-controlled warehouses.
5. Product Packaging and Display. Reseller shall sell Products in their original packaging. Relabeling, repackaging (including the separation of bundled Products or the bundling of Products), and other alterations to Products or their packaging are not permitted. Tampering with, defacing, or otherwise altering any serial number, UPC code, batch or lot code, SKU or other identifying information on Products or their packaging is prohibited. Reseller may not remove, translate, or modify the contents of any label or literature on or accompanying the Products. Reseller shall not advertise, market, display, or demonstrate non-Brand Owner Products together with the Products in a manner that would create the impression that the non-Brand Owner Products are made by, endorsed by, or associated with Brand Owner.
6. Trademarks; Copyrights. Resellers that comply with this Policy have a limited, non-exclusive, non-sublicensable, revocable license to use Brand Owner’s trademarks and copyrights in connection with the sale of the Products. Reseller shall not alter, modify, or change any trademark or copyright, nor shall Reseller use any trademark or copyright other than for the promotion and sale of the Products, nor shall Reseller use any trademark or copyright in any manner that negatively impacts such trademark or copyright or the Brand Owner. Failure to comply with the Policy will result in the automatic revocation of the license granted herein and a total forfeiture of the rights granted herein. Brand Owner reserves the right to revoke this license at any time for any or no reason.
7. Locations / Reporting. Reseller agrees to track the Products it purchases and to store all such Products at locations in compliance with this Policy. At Brand Owner’s request, Reseller will provide Brand Owner with (a) a list of all storage locations utilized by Reseller, (b) an inventory of Products maintained at each such storage location, and (c) physical access for Brand Owner to perform an inventory to confirm the amounts and locations of Products at Reseller’s stated locations.
8. Product Inspection. Promptly upon receipt of the Products, Reseller agrees to inspect the Products for damage, evidence of tampering, or other non-conformances (a “Defect”). If any Defect is identified, Reseller must not offer the Product for sale and must promptly report the Defect to Brand Owner. Please note that Zuahaza sells hand-made items so slight differences in texture, color and weave are not considered defects. We consider a product “defected” when it has been damaged, broken, teared, worn and unsuited for use.
9. Recall and Consumer Safety. To ensure the safety and well-being of the end users of the Products, Reseller agrees to cooperate with Brand Owner with respect to any Product recall or other consumer safety information dissemination efforts.
10. Customer Service. Reseller will maintain customer service phone and email response functions to handle customer complaints, returns and other customer service functions. At Brand Owner’s request, Reseller will provide any reports or other information related to such customer services.
11. Product Loss and Theft. If any significant quantity of Products purchased by Reseller are lost or stolen, Reseller will promptly report such event to Brand Owner.
12. Report Unauthorized Resellers. If Reseller has information or reasonably suspects that any person is purchasing and reselling or distributing Products in a manner not authorized by Brand Owner or in violation of this Policy, Reseller must promptly notify Brand Owner.
13. Other Information, Documents and Reports. Reseller must provide Brand Owner with any supplemental information, documents and reports that Brand Owner may request in order to validate Reseller’s compliance with this Policy and to support Brand Owner’s warranty support and customer support obligations and initiatives.
RESELLERS WHO FAIL TO COMPLY WITH THE FOREGOING TERMS FORFEIT THE RIGHT TO SELL THE PRODUCTS.
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